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tryrisotto

Risotto is an AI-driven ChatOps solution that automates IT requests, improves response metrics, saves costs, and enhances security—all within your chat platform

Other

Research

ID: 416

Key Benefit: Stay focused in Slack, avoiding context-switching. Increase employee engagement and efficiency.

Pricing Plan: Free Trail

Background

Risotto simplifies IT support by automatically answering common questions, managing access requests, and integrating with ticketing systems. It’s designed to enhance productivity and reduce frontline support loadKey Features: Automatic Ticket Creation: Risotto generates tickets based on user requests. Routing, Workflows & Escalations: Efficiently manage requests within Slack. DM + Public Channel Support: Engage with users wherever they are. Sync with Ticketing Systems: Seamlessly integrate with your preferred ticketing system. Continuous Learning: Risotto learns from past interactions and knowledge bases.

Description

: Risotto is like having an AI sidekick for your IT team. It responds to employee requests in Slack, creates tickets, and even learns from existing knowledge bases. With approval workflows, time-based access, and continuous learning, it ensures secure software provisioning while providing a seamless user experience. Plus, it’s auditable and resolves common queries automatically

How to Use

Request in Slack: An employee posts a request in a channel or sends a DM to Risotto.
Acknowledgment: Risotto acknowledges the request.
Search for Solution: It starts searching for a solution or answer